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Privacy Policy

Your privacy is important to us. This Privacy Policy ("Privacy Policy") is our way of letting you know how we collect your information, why we need it, and how we use it.

Scope of Application

This Privacy Policy applies to your use of our website on different devices (hereafter referred to as, the "Site").This Privacy Policy applies to the information you provide to us after being presented with or directed to this Privacy Policy.This could be, for example, when you share your information with our service representatives (e.g. a customer service agent, design professional, or an installation or assembly professional) or send us a letter, email or chat.Before submitting information to the Site, please review this Privacy Policy carefully.

Information We Collect and How We Use It

There are three general categories of information we collect:

  • (1) Information you give to us;
  • (2) Information we automatically collect when you use the Site;
  • (3) Information we collect from third parties.

Information you give to us

Information you give to us includes details such as your contact information like email address, mailing address, phone number, your account details like password, date of birth, gender, location, preferred language, your payment information like credit/debit card number, security/CVV code, expiration date, your financing information that includes but not limited to your Emirates id number, date of birth and income, your contact history with us such as service call recordings, chat and instant messages, or communications with our social media channels, product reviews, forum posts, survey responses, participation in promotions, and other user-generated content.

Treatment of such information:

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and to fulfill our contract with you when you place an order. We also use this information to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.

We use your payment information to process payments, fulfill orders, provide refunds and comply with applicable law.We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.

We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize, customize and improve your experience.

Information we automatically collect when you use the Site

Information we automatically collect when you use the site includes details such as your IP address, crash data, cookie data, location data, mobile GPS information, the length of time you spend on the site, your browsing history, page/product views or clicks, what you bought and what you've placed in your cart or saved, and other such 'General Information'.

Treatment of such information:

We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience.

We use automatically collected information to create and maintain a secure online shopping environment. We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

We may use automatically collected information to perform internal analytics, train our staff, detect and prevent fraud for quality assurance and improve our services and offerings.We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.

Information we collect from third parties

Information we collect from third parties, includes information provided by you to third party services and linking, connecting, or logging into the Site with your Google, Facebook, Instagram or Twitter accounts. Such information includes your email address, mailing address, phone number and password, your social media handles and other information such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site.

Treatment of such information:

We will use information from third party services if you register with us using other services, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer rewards, surveys, sweepstakes, contests or other promotional activities.The site may contain links to other websites.

Please be aware that Ceramic Factory Outlet is not responsible for the privacy practices of third party websites not operated by Ceramic Factory Outlet UAE, and cannot guarantee the security of any of your Personal Information collected there. Ceramic Factory Outlet encourages you to read the privacy statements of each and every third party website that collects your Personal Information.

Security Measures

The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.

Ceramic Factory Outlet reserves the right to change this Privacy Policy from time to time to reflect new ways in which we process your information. We encourage you to review this page for the latest information on our privacy practices.

Any information that we collect and store that is personally identifiable is protected using appropriate means, and although Ceramic Factory Outlet does so, it will not be held responsible for any unauthorized access by third parties. If you have any questions or feedback about the Privacy Policy, feel free to contact us.